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Can I order online?
Online ordering is now available to all customers.
To use your credit account you need to register with us which sets up a user as an administrator with a buying password. The system administrator can deny and grant access to the users and set buying limits.
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Can we collect our orders from you?
Yes. Our warehouse is located in Slough, Berkshire and provides a collection service from 10am daily.
Please call our Customer Support team 08700 174100 for a location map and to make arrangements to have your goods ready when you arrive.
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Can you deliver direct to my customer?
Yes. Normally delivery will be made on the next working day following your order, but time permitting we can arrange same day, timed and Saturday deliveries. Please ask you sales contact to quote you for specific delivery methods.
If you wish, delivery paperwork can be printed without mention of ATEC. If you are interested in this service then just ask your sales contact when you are ordering.
We can also personalise our delivery notes with your company logo so only your branding is seen by your customers. We need a copy of your logo in a suitable format to provide this service, and a little time to draft and agree the styling with you, so please allow for this. Once again ask your sales contact about this feature of our service.
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How accurate is stock availability information?
Stock is updated in real time using an automated system to allow our customers to make informed decisions about product availability.
We take most orders after 12.30pm, so major changes to our stock position occur after that time. Customers usually stop placing orders by 5.00pm so our stock position changes little overnight. If availability is your major concern, we recommend that you telephone your sales contact to discuss your needs and that you place your order as early in the day as possible.
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How can I pay for my goods?
If you are registered with us, you can order online using credit/debit cards or using your credit account if you have one.
You can pay off your credit account using cheque, debit or credit card, BACS or cash paid into Bank of Scotland account.
Cheques paid in to Bank of Scotland or posted to ATEC take 7 days to clear. With special clearance a cheque paid in to Bank of Scotland should clear after 3 days.
Some methods may be subject to a charge.
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Is paying by credit/debit card online secure?
This web store uses a Thawte secure server certificate to encrypt the connection between your Web browser and the Web store. When registering to become a reseller or when paying by credit/debit card, or on account, you will see the Thawte logo. This indicates that you are using a secure connection.
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How do I arrange a trading account with ATEC Direct?
You can either use our online credit application form or call our sales team on 08700 174100 and request a credit application form.
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What is the latest time I can place an order for next day delivery?
3.30pm, Monday to Friday.
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When do you open and close for business?
You can contact us on 08700 174100 or email sales@atecdirect.co.uk between the hours of 8.45am till 5pm.
You can check stock availability and pricing via our website whenever you like once you have registered with us.
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Am I able to return an item that I ordered in error?
Current goods maybe accepted for return, subject to certain conditions and will be subject to a 15% restocking fee.
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Has my order been dispatched?
Your sales contact or our Customer Support team will be able to advise you.
We can also provide estimated times of arrival (ETA) and proof of delivery (POD) information.
Deliveries may be made up to 6pm so we regret that our Customer Support team cannot provide ETAs until after 2pm on the day of delivery.
Hard copy proof of delivery is available two days after the expected delivery date.
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How quickly will you issue a credit note if I have to return goods?
A credit note would normally be generated within 2 days, of receipt of the returned goods.
*Subject to certain conditions being met.
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How would I obtain a POD for my order?
You can obtain a consignment reference from Customer Support on 08700 174100.
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I have received a faulty product. What should I do?
Please view our manufacturers guide on this website for the fastest resolution to your fault or contact our Customer Support team on 08700 174100 quoting your invoice number and the serial number of the defective device.
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What time will my order arrive?
Please allow for next day deliveries to arrive anytime up until 6pm.
Your sales contact can give you details of special timed deliveries.
ETA requests are available on timed deliveries. Please contact our Customer Support team on 08700 174100.
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When will my goods be despatched?
Subject to payment status, most orders are despatched from stock on the day that you place your order unless you specify otherwise.
Using our usual carrier, your goods should arrive at the delivery address within twenty-four hours. In fact most deliveries are made in the morning of the following day although depending on local routing may be made up until 6pm.
If you have a particular enquiry or requirement, please talk to your ATEC sales contact who will be able to advise you.
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